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Overview of Bots

Creating and implementing web/app Ro-BOTS is a strategic opportunity for your company to meet your lead, sales or other goals while saving LOTS of money and time.  Don’t wait!  Beat your competition by rolling out this new technology now.

While the technology to simulate conversation with a computer has been around for decades, bots — or “chatbots” — are an increasingly trendy model for software.

This new obsession came on fast. But why? Where did these bots come from? Who is building them? What for? Is a fake conversation better than just clicking buttons? You’ll be hearing a lot more about bots soon, so here’s an overview.

What is a bot?

A bot is software that is designed to automate the kinds of tasks you would usually do on your own, like making a dinner reservation, adding an appointment to your calendar or fetching and displaying information. The increasingly common form of bots, chatbots, simulate conversation. They often live inside messaging apps — or are at least designed to look that way — and it should feel like you’re chatting back and forth as you would with a human.

What do bots do?

Some bots are used to handle a variety of customer service requests, which would normally require a telephone call to a human agent. One example: Taco Bell has released a bot that allows you to order and pay for tacos through an automated chat conversation.

Other bots like X.ai can help schedule your meetings for you. Simply add the bot to your email thread, and it will take over back-and-forth conversation needed to schedule a meeting, alert you once it’s been arranged and add it to your calendar. As bot technology improves, the thinking is that bots will be able to automate all kinds of things; perhaps even something as complex as your taxes.

Where do bots live?

Chatbots already exist in many of the places where you communicate, primarily messaging apps, which lend themselves to a conversational interface. There are bots in Slack, the business-focused messaging service, many of which aim to help with work-related tasks like expenses or to-do lists.

Read on for more info, or better yet give Paul a call to help roll out a strategic plan using the latest “bot” technology at 239-537-4551.